Our aim is to ensure that you, the buyer is fully satisfied with the goods. If, for any reason, you are not satisfied with the goods purchased, you have the right to cancel the contract within 7 working days from the date that you receive the goods. You the buyer need not give any reason. The notice of cancellation has to be made in writing. In the event of cancellation, we require that you return the goods to us at your own cost.
In order to help with the return of your order you may obtain a Return Number (RN) by emailing us at [email protected] within the cancellation period. This will serve as a notice of cancellation. This RN number should be written on your original invoice and on the return shipping label.
Failure to obtain an RN does not affect your statutory rights. Please return the cancelled goods to us by a secure means.
Our address for all returns is Paperweight, 2 Main Street, Malahide, Co. Dublin, Ireland.
You the buyer must take reasonable care of all goods in your possession and return them to us, with their original packaging, within 7 days from the cancellation date.
Execptions to returns poiicy are Bespoke products (eg. Personalised Rubber Stamps), dated products (eg. Diaries and Planners) and perishable goods (eg Coffee, Tea and Biscuits)
In order to qualify for return, the goods must fulfill the following requirements:
Goods may not have been used or damaged.
Goods must be returned in their original, unopened packaging.
We will make refunds of the purchase price, but excluding refund of postage and packaging costs to you the buyer, in accordance with these terms within 30 days of the date of the notice of cancellation. All accurately returned products will be credited to the original buyer excluding shipping charges. Refunds of international customs duties and sales taxes (if applicable) are excluded on shipments outside the European Community (EU).
If you the buyer needs to exchange an item for a different product, you may cancel the order at anytime during the cancellation period by providing us with a notice of cancellation. The seller can only exchange an item for another, subject to availability. Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check.
In the event that we, the seller mistakenly sends goods which do not match the order, or the quality of the goods sent is not up to standard, please contact us before returning any items. We the seller, once the mistake or defect has been verified, will refund any transport costs incurred (both ways) upon receipt of the corresponding proof of purchase previously requested from the buyer.
In the event of any failure to return any goods to us within the stipulated time limits, even though validly cancelled, we shall have the right to charge any costs of recovery of the goods.